Terms and Conditions hoki69 — Complete User Guide

1Acceptance of Terms and Conditions

Welcome to hoki69. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and hoki69 ("Platform", "We"). This document governs your use of the hoki69.vin website, mobile app, and all related services.

By accessing, registering, logging in, or using any part of the hoki69 platform, you automatically agree to be fully bound by these Terms. If you do not agree with any part of these Terms, please stop using the platform immediately.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy hoki69, all of which together form the entire agreement between the user and the platform.

2User Eligibility

To use the hoki69 platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old at the time of registration and at all times while using the platform.
• Are not prohibited by local laws from participating in online betting activities.
• Are not currently under any active self-exclusion program, whether self-imposed or imposed by an authority.
• Have full legal capacity to enter into binding agreements.
• Registering under your own name and not on behalf of any third party.
• Have never had an account closed by hoki69 previously due to fraud or a breach of terms.

Hoki69 reserves the right to request proof of identity and age at any time through the Identity Verification (KYC) process. Users who fail to comply with this verification request may have their account temporarily suspended or closed until the KYC process is completed.

3Account Registration and Management

3.1 Account Registration

Each user is only permitted to hold one (1) active account at hoki69. Multiple account registrations by the same individual — whether using different names, phone numbers, emails, IP addresses, or payment methods — are strictly prohibited and will result in the closure of all associated accounts.

Upon registration, users must provide accurate, current, and complete information. Required details include full name, phone number, date of birth, and preferred payment method. All such information is subject to verification by the hoki69 KYC team.

3.2 Account Security

You are solely responsible for keeping your password and login details confidential. hoki69 will not be liable for any losses arising from unauthorised access to your account due to your own negligence.

• Do not share your password with anyone, including family members.
• Use a unique, strong password that is not used on any other platform.
• Enable two-factor authentication (2FA) for an extra layer of security.
• Contact customer support immediately if you suspect any unauthorized activity on your account.

3.3 Identity Verification (KYC)

Hoki69 conducts a thorough KYC process to ensure the safety of all users. Users may be asked to submit documents such as a national ID, bank statement, or proof of address. This process is typically completed within 24 business hours upon receipt of complete documents.

4Deposits and Withdrawals

4.1 Deposit Methods

Hoki69 supports a wide range of popular payment methods in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and local bank transfers. All deposits are processed securely with full encryption.

• Minimum deposit: RM 30 per transaction (depending on payment method).
• Daily maximum deposits are subject to limits set based on the user's account level.
• Deposits may only be made using a payment method under the registered user's name — third-party payments are not permitted.

4.2 Withdrawal Process

Withdrawals will be processed after the user's account has completed full KYC verification. hoki69 is committed to processing valid withdrawal requests within 1 to 3 business days. Withdrawals will be made to the same payment method used for the deposit, except in exceptional circumstances.

• Minimum withdrawal: RM 50 per transaction.
• Withdrawals to third-party accounts are strictly prohibited.
• Hoki69 reserves the right to conduct additional checks before approving withdrawals that exceed a specified amount.

4.3 Currency

All transactions on the hoki69 platform are conducted in Malaysian Ringgit (MYR). If payment is made in a foreign currency, the prevailing exchange rate will apply and any resulting rate difference is the user's responsibility.

5Bonuses and Promotions

Hoki69 offers a wide range of exciting promotions from time to time, including welcome bonuses, weekly cashback, reload bonuses, and much more. Each promotion is subject to specific terms displayed on the Promotions ours.

5.1 Wagering Requirements

All bonuses awarded to users are subject to wagering requirements (rollover) before any winnings derived from them may be withdrawn. The specific wagering requirements for each bonus will be clearly stated on the relevant promotions page.

• Bonuses cannot be withdrawn directly — only net winnings earned after fulfilling the wagering requirements may be withdrawn.
• Users must choose to accept or decline any bonus before beginning play using the associated deposit funds.
• Using multiple accounts to abuse promotions is a serious violation that will result in account closure.
• Hoki69 reserves the right to cancel any bonus suspected of being obtained fraudulently or through system exploitation.

5.2 VIP Program

Program hoki69 VIP rewards loyal users with tiered benefits based on their gaming activity. VIP perks include higher cashback, increased wagering limits, faster withdrawal processing, and dedicated personal service. Full VIP programme terms and benefits are available on our VIP page.

6Game Rules

All games available on the hoki69 platform — including slots, Live Casino, sports betting, esports, and table games — are subject to their respective rules displayed within the game interface. Users are responsible for understanding the rules of each game before placing a bet.

6.1 Sports Betting

• All bets are considered final once confirmed by the system — no cancellations are permitted after a bet has been placed.
• Bets placed after an event has started (live betting) are subject to the odds available at the time of confirmation.
• Hoki69 reserves the right to void any wager in the event of a technical error or incorrect odds resulting from a system fault.
• Any bet involving match-fixing or manipulation of a sporting event will be voided and the associated account may be closed.

6.2 Live Casino & Slots

All casino games at hoki69 use a Random Number Generator (RNG) certified by independent auditing bodies. The Return to Player (RTP) rate for each game is displayed transparently within the game interface. The outcome of every round or hand is entirely random and cannot be influenced by any party.

7User Conduct

Hoki69 is committed to maintaining a safe, fair, and enjoyable gaming environment for all users. As such, the following conduct is strictly prohibited on our platform:

• Using automation software, bots, scripts, or external tools to play or place bets.
• Colluding with other users to exploit game vulnerabilities or platform system weaknesses.
• Using card counting techniques or prohibited strategies in Live Casino games.
• Threatening, insulting, or harassing customer support staff or other users.
• Attempting to hack, disrupt, or damage the hoki69 platform infrastructure.
• Opening an additional account after the primary account was closed due to a breach of terms.
• Using the platform for money laundering or any other illegal financial activity.

Hoki69 uses an advanced monitoring system to detect unusual activity. Any confirmed violation will result in immediate action, including account suspension or closure, cancellation of wins, and reporting to the relevant authorities where necessary.

8Account Closure and Suspension

8.1 Closure by User

Users may request to close their account at any time by contacting hoki69 customer support. Prior to closure, all active bonus wagering requirements must be fulfilled, or the relevant bonus will be forfeited. Valid balances will be processed for withdrawal after security checks are completed.

8.2 Closure by hoki69

Hoki69 reserves the right to suspend or close a user's account without prior notice in the following cases:

• Violation of any section of these Terms and Conditions.
• Confirmation that the user does not meet the eligibility requirements.
• Fraudulent activity, money laundering, or other serious misconduct.
• Requests from relevant authorities or regulatory bodies.

In the event of closure for valid reasons, any account balance not involving a breach of terms will be refunded upon completion of the required investigation.

9Liability Limit

Hoki69 shall not be held liable for any losses incurred by users arising from:

• Internet or network service disruptions beyond hoki69's control.
• Failure of the user's own equipment, device, or software.
• Actions by third parties including payment providers or game suppliers.
• Valid game outcomes based on the established game rules.
• Losses resulting from the user's negligence in maintaining account security.

In cases where hoki69 is found liable, the maximum liability is limited to the net deposit amount made by the user within the 30 days preceding the relevant incident.

10Responsible Gaming

Hoki69 takes the social responsibility for its users' well-being very seriously. We believe gaming should be a source of entertainment, not stress. To that end, we provide a variety of self-control tools accessible directly from your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Loss Limit: Set a maximum loss amount within your chosen time period.
• Play Time Limit: Set a daily session time limit to avoid playing for too long.
• Cool-Off Period: Take a break from the platform for 24 hours, 7 days, or 30 days as needed.
• Self-Exclusion: The option to self-exclude from the platform permanently or for a specified period.

For more information and support resources, please visit our Responsible Gaming ours, which contains detailed guidance and links to professional support organisations.

11Amendment of Terms and Conditions

Hoki69 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Changes take effect immediately upon publication on this page.

We will endeavour to notify users of significant amendments via in-platform notifications or email. However, it remains the user's responsibility to check this page regularly. Continued use of the platform after any amendment is published constitutes acceptance of the revised terms.

12Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising in connection with the hoki69 platform or these Terms shall first be resolved through good-faith negotiation between both parties.

Users agree that any legal claims or proceedings relating to the use of the hoki69 platform shall be submitted in the jurisdiction designated by hoki69. Use of the platform from regions where online betting activities are prohibited is entirely the user's responsibility.

Effective Date: 1 January 2026  |  Version: 3.0