Privacy Policy hoki69 — Your Data Security Is Our Priority

1Introduction

Welcome to the hoki69 Privacy Policy. This document explains in detail how the hoki69 platform ("we", "Platform") collects, uses, stores, and protects your personal information ("User") when you use the hoki69.vin website, mobile app, and all related services.

We understand that privacy matters deeply to every user. As such, we take every necessary step to ensure your personal data is handled responsibly, transparently and securely. By using the hoki69 platform, you agree to the data collection and usage practices described in this policy.

This policy should be read together with Terms & Conditions hoki69 forms a comprehensive agreement between you and our platform. In the event of any conflict between the two documents regarding data privacy, this Privacy Policy shall prevail.

2Personal Data We Collect

Hoki69 only collects data that is strictly necessary to provide users with a safe, efficient, and quality service. The following are the categories of data we collect:

2.1 Data You Provide Directly

• Identity Information: Full name, date of birth, gender and identification card number (for the KYC process).
• Contact Information: Email address, mobile number and residential address.
• Financial Information: Bank account number, account holder name and payment method used (DuitNow, TNG eWallet, FPX and others).
• Verification Documents: Copies of identity documents, bank statements, or proof-of-address documents requested during the KYC process.

2.2 Data Collected Automatically

• Technical Data: IP address, web browser type, operating system, screen resolution and device information.
• Activity Data: Pages visited, time spent, games played, betting history and navigation patterns.
• Location Data: General location based on IP address to ensure compliance with applicable geographical restrictions.
• Session Data: Login details, session timestamps, and security authentication data.

2.3 Data Summary Table

3How We Use Your Data

Every piece of information we collect is used for legitimate, pre-stated purposes. hoki69 uses user data for the following purposes:

• Account Management: Creating and managing user accounts, including identity verification and the KYC process required for the security of all parties.
• Transaction Processing: Processing deposits and withdrawals securely, verifying account holder identity and ensuring payments reach the right person.
• Service Provision: Providing access to all games and platform features, personalising the user experience based on preferences and activity history.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multi-account usage and platform abuse.
• Customer Support: Responding to enquiries, resolving complaints and providing technical assistance to users who need it.
• Responsible Gaming: Monitoring gameplay patterns to identify users who may need assistance and suggesting appropriate responsible gaming tools.
• Legal Compliance: Complying with applicable legal and regulatory requirements, including reports required by relevant authorities.
• Service Communications: Sending important notifications related to your account, transactions, promotions you have opted into, and platform updates.

4Data Sharing With Third Parties

Hoki69 does not sell users' personal data to any third party. However, in certain limited situations, we may share data with the following parties:

4.1 Trusted Service Providers

We work with carefully vetted third-party service providers to carry out certain functions on our behalf, including:

• Licensed and regulated payment processing and e-wallet providers.
• Game providers supplying casino and wagering content.
• Cloud and server hosting providers that store data to high security standards.
• Analytics and fraud detection services that help us maintain platform security.

All these service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes we designate. They are not allowed to use the data for their own purposes.

4.2 Legal Requirements

Hoki69 may disclose user data when required by law or a valid court order, including to law enforcement agencies in investigations involving financial crime or money laundering. In such cases, we will disclose only the minimum data necessary.

4.3 Business Transfers

In the event of a platform merger, acquisition or asset sale, user data may be transferred as part of those assets. Users will be notified in advance of any such transfer and of their rights in that situation.

5Cookies and Tracking Technologies

Hoki69 uses cookies and similar tracking technologies to enhance the user experience, ensure security, and analyse platform usage patterns. The following are the types of cookies we use:

5.1 Necessary Cookies

These cookies are essential for the platform's core functionality and cannot be disabled. They include session cookies that maintain your login status, CSRF security tokens, and language preference cookies. Without these cookies, the platform cannot function properly.

5.2 Analytics Cookies

Analytical cookies help us understand how users interact with the platform — which pages are visited most frequently, how long users spend in each section, and where users encounter difficulties. This information is used to improve the platform's design and functionality.

5.3 Preference Cookies

These cookies store your preferences such as display language, interface theme and other personal settings. They allow the platform to remember your preferences across sessions without you having to reconfigure them each time.

6Data Security

User data security is an absolute priority for hoki69. We implement a comprehensive range of technical and organisational security measures to protect your data from unauthorised access, loss, alteration or unlawful disclosure:

• Data Encryption in Transit: All communications between your device and hoki69 servers are secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Data Encryption at Rest: Sensitive user data such as passwords and financial information is encrypted using irreversible hashing algorithms before being stored.
• Strict Access Control: Only authorised staff with a legitimate business need are permitted to access user data, and every access is logged and monitored.
• 24/7 Monitoring: Intrusion detection systems and security monitoring operate around the clock to identify and respond to any threats.
• Regular Security Testing: Security audits, penetration testing and vulnerability assessments are conducted periodically by independent experts.
• Two-Factor Authentication: An additional security layer is available for all user accounts to prevent unauthorised access.

While we take all reasonable security measures, no system can be guaranteed 100% secure. You also play an important role in your account's security by using a strong password and not sharing your login credentials with anyone.

7User Rights

Hoki69 respects and upholds your rights as a user regarding personal data. The following are the rights you hold and how to exercise them:

To exercise any of the above rights, please contact the hoki69 customer support team via live chat. We will verify your identity before processing any request to ensure the security of your data.

8Data Retention Period

Hoki69 retains users' personal data only for as long as necessary for the stated purposes or as required by law. The following are our general data retention guidelines:

• Active Account Data: Retained for the duration of an active account and fully deactivated after an account closure request is processed, subject to minimum legal requirements.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date in accordance with applicable financial and tax legal requirements.
• KYC Documents: Retained for the period stipulated by applicable anti-money laundering (AML) regulations, typically no less than 5 years.
• Security Logs: Retained for 12 months for security incident investigation and fraud prevention purposes.
• Support Communication Data: Retained for 2 years after the last support ticket is closed.

9Children's Privacy

Hoki69 is a platform exclusively for adults aged 18 and above. We do not intentionally collect, store, or process personal data of children under the age of 18.

If we find that a child's personal data has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question. If you believe a child has registered an account on hoki69, please contact our customer support immediately.

10Links to Third-Party Websites

The hoki69 platform may contain links to third-party websites or services such as game providers or business partners. This Privacy Policy applies solely to the hoki69 platform and does not cover the privacy practices of any such third-party websites.

Hoki69 is not responsible for the content or privacy practices of third-party websites. We encourage users to read the privacy policy of each website they visit independently. Clicking links to external websites is at the user's own risk and responsibility.

11Privacy Policy Amendments

Hoki69 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any significant amendments will be communicated to users via in-platform notifications or email at least 14 days before taking effect.

The latest effective date will always be displayed at the top of this page. Continued use of the platform after the amendment's effective date constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the hoki69 team is ready to assist you through the following channels:

• Live Chat: 24/7 live support via the chat icon at the corner of the platform — the fastest way to get a response.
• Support Email: [email protected] — for more detailed written enquiries.

All privacy complaints will be reviewed and responded to within 5 business days. For more complex cases requiring in-depth investigation, we will keep you informed of the review status within the same timeframe.

Effective Date: 1 January 2026  |  Version: 2.0